Is Your Front Office Helping Or Hurting You?

These are just a few of the common scenarios we see in many offices. So one must think of the saying “you are only as strong as your weakest link”. At DAAE, we believe our leaders in the office should be focused on the direction of the business while motivating the team to accomplish the offices overall goals. In order to do this, all team members must be equivalent in knowledge and have a full understanding of the procedures your office performs, insurance benefits/guidelines/exclusions, scheduling, ledgers, proper hand-offs, and treatment planning. We do not recommend hiring your team without knowledge unless you have a training program in house to properly and accurately train these team members. A good way to find out your potential candidates knowledge, is to give a front office exam. This will help guide you in your hiring process.

Do you know how many hours a day your staff is spending searching for answers or providing incorrect answers?

Dental Accounts at Ease often finds that offices that are weaker in their front office only have one office team member who provides all the support, and sometimes we do come across an office where no one has any knowledge of the front… Even with one strong team member or none at all, you are still only as strong as your weakest team member.

But wait, you brought members from the back to run the front and with their clinical knowledge they should be able to operate the front office and jump right in, right?

Unfortunately not, as much as we love our back office team members, you must ask yourself this, would you as the doctor be able to explain a patients benefits, exclusions, limitations, treatment plan it, and then schedule it? That patient also has a balance they would like to know where it comes from and they are in your office over 5x a year. Can you explain a ledger with a running balance from 2011? Probably not, so that is your answer.

The scenarios listed above are very costly for any practice owner. As a provider, you have handed over your prize possession with the expectation it will be handled with care and dedication to success. But how can an office accomplish this when the team is not strong. The truth is, it can’t.

It has been proven that one of the first impressions a patient has in any office is “team knowledge”.

So what should you do as an owner?

Well, thats where DAAE will come in to help. We can train your staff immediately and provide them with the tools to excel at their career. We teach each staff member to understand Dental Benefits and treatment plan. We focus on your offices demographics to assist in practice growth, we help hygiene build an assisted hygiene program or selling products such as Fluoride, Atridox, or Arestin. We assist the entire front office to become fully knowledgeable in dentistry and remain compliant at all times. We will also train your staff how to not violate fair collections practices act and false claims act, and how to avoid committing insurance fraud. And we help the practice owner better understand their business and the potential it has to succeed further. Dental Accounts at Ease will provide a front office exam for each team member and the answers will be reviewed for training purposes so each staff member can have an individualized training program.

We are focused on your success!

We are hands-on!

We will not overcharge you like so many consultants!

We do all aspects of the dental office, no limitations!

Inquire today on how Dental Accounts at Ease can help you!